Kay-X Terms & Conditions

1.The agreement, and who it is with

These Terms are a contract between [LEGAL_ENTITY_NAME], a company registered in [JURISDICTION_OF_INCORPORATION] under number [COMPANY_REGISTRATION_NUMBER] with its registered office at [REGISTERED_ADDRESS] ("Kay-X", "we", "us"), and the business or individual that creates an account or uses the Platform ("you", "Customer").

By creating an account, generating an API key or sending a request to the Platform, you accept these Terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it. If you do not accept, do not use the Platform.

Definitions

2.Your account and your API keys

1. 1You must give accurate registration details and keep them current. We collect an email address and a password, and optionally a business name.
2. 2You are responsible for everything that happens under your account and your API keys, whether or not you authorised it.
3. 3API keys are secrets. Keep them server-side. Do not embed them in a mobile app, a browser bundle, or anything else you ship to end users. We store only a salted hash of a key and cannot recover or re-display it.
4. 4Tell us promptly at [SUPPORT_CONTACT_EMAIL] if a key is exposed or your account is compromised. You may revoke a key at any time from the dashboard.
5. 5An account holder must be at least [MINIMUM_AGE].
6. 6Do not share an account across separate legal entities. Each entity needs its own.

3.Credits, pricing and payment

1. 1The Platform is prepaid. You buy Credits and usage draws them down. One Credit equals one United States cent ($0.01).
2. 2Current rates are published in the dashboard and at our public pricing endpoint. Different operations cost different amounts — speech recognition is charged by audio duration, speech synthesis and translation by character count, and intent detection at a flat rate per call.
3. 3We charge before we spend. Credits are reserved when a request begins. If an operation fails on our side, the Credits are refunded automatically. You are not charged for our failures.
4. 4Some operations are free and are intended to stay that way: confirming or correcting a turn, the deterministic text normalizer, browsing the response template gallery, and previewing a response without audio. Confirmations and corrections are free because they are the most valuable training signal we receive and we do not want to discourage them.
5. 5Replaying a request with an identifier we have already processed returns the stored result. It is not re-processed and not re-charged.
6. 6Credits are non-refundable and have no cash value, except where a refund is required by law or where we have charged you in error. They are not transferable between accounts.
7. 7We may change prices. Price increases take effect no less than [NOTICE_PERIOD_TERMS_CHANGE] after we notify you, and do not affect Credits you have already bought.
8. 8Payment is taken by our payment provider. Card details are entered directly with that provider and never reach Kay-X.
9. 9You are responsible for any taxes on your purchase other than taxes on our income.
10. 10If your balance reaches zero, chargeable requests will be refused until you top up. We will not stop serving you without warning where we can avoid it, but we do not extend credit.

4.Acceptable use

You must not use the Platform to:

1. 1Break the law, or help anyone else to.
2. 2Identify, authenticate or verify a person by their voice. The Platform is for understanding what was said, not for recognising who said it. Do not use it, or its outputs, to build or operate voice biometric identification.
3. 3Record anyone covertly, or in circumstances where you have not given the notice and obtained the basis required by section 5.
4. 4Submit data you have no right to submit.
5. 5Submit special-category data — health, biometric, financial or similar — unless you have a valid basis for doing so and have told us.
6. 6Impersonate a person or organisation, or generate speech intended to deceive a listener about who is speaking.
7. 7Generate or distribute material that is unlawful, harassing, defamatory, or that incites violence.
8. 8Build a service whose purpose is surveillance of individuals, or social scoring.
9. 9Reverse engineer the Platform, or attempt to extract, reconstruct or distil our models or their weights.
10. 10Use Output to train a competing speech or language model.
11. 11Circumvent rate limits, quotas or billing, or probe our security without permission.
12. 12Resell raw Platform access as a substitute for a Kay-X account, unless we have agreed in writing.

We may suspend an account immediately where we reasonably believe it is being used in breach of this section and the risk of waiting is material. We will tell you why, and restore access if the matter is resolved.

5.Your obligations regarding End Users

You represent, warrant and undertake, on a continuing basis, that:

1. 1You have a lawful basis for collecting each End User's voice and other input and for submitting it to the Platform, and you can evidence that basis.
2. 2Before recording an End User, you have told them that they are being recorded; that the recording, the transcript and the values extracted from it will be retained and used by Kay-X to train and improve Krio language and speech models; and that trained human reviewers may listen to the recording and see the values extracted from it.
3. 3Where consent is the applicable basis, you have obtained it, and you keep whatever record of it your own obligations require.
4. 4You have given End Users a means of refusing, and you handle a refusal lawfully.
5. 5You comply with all laws and regulations applicable to you, including any that govern your sector. Kay-X is general-purpose language infrastructure and does not carry any sector authorisation on your behalf. If you operate in health, financial services, payments, telecommunications or government, meeting those rules is your responsibility alone.
6. 6You will pass on to us promptly any request or complaint from an End User that concerns data you submitted, and help us identify the relevant session.
7. 7You will not submit the voice of a child without a valid basis.

We publish a short Krio consent script in the Privacy Policy that you may use or adapt to meet obligation 2. We provide it as a practical aid. It is not legal advice and it does not transfer any of these obligations to us.

6.Data used to train and improve our models

This clause is the commercial and technical heart of the arrangement, so we state it plainly rather than burying it.

The grant

You grant Kay-X a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, process, reproduce, adapt and create derivative works from Customer Data, Voice Data and Derived Data for the purposes of (a) providing the Platform to you, and (b) developing, training, fine-tuning, evaluating and improving our language, speech and intent models and the services built on them.

Why this is the deal

Krio has essentially no language technology and no corpus to license. Our models improve because real Krio speech passes through them and because their mistakes get corrected. The improvement is what you are buying, and it compounds across all customers: traffic from one integration improves the models every other integration depends on. We think that is a good deal for a customer in this market, and we would rather describe it accurately than hide it in a definition.

The limits on that grant

The licence above is subject to the following, which are binding obligations on us:

1. 1Purpose limitation. We use the data only to operate the Platform and to develop, train, evaluate and improve models and services. For no other purpose.
2. 2No sale. We will not sell, rent or licence personal data to any third party for that third party's own purposes.
3. 3No advertising. We will not use the data for advertising, and we will not build advertising profiles.
4. 4No profiling of End Users. We will not build profiles of, score, or make automated decisions with legal or similarly significant effect about individual End Users.
5. 5No voice biometrics. We will not build voiceprints or perform speaker identification or verification.
6. 6De-identification and aggregation. We will remove or replace direct identifiers, separate data from the originating account, and work in aggregate before using data for training.
7. 7No re-identification. We will not attempt to re-identify individuals from de-identified data, nor permit others to.
8. 8Confidentiality. Everyone with access to Voice Data is bound by confidentiality obligations and access is limited by role.
9. 9No competitive use. We will not use your Customer Data to build a product that competes with yours.
10. 10Externally released corpora. We will not include Voice Data originating from your traffic in any externally released language corpus unless you have confirmed that the relevant End Users consented to that use.

Opting out

We are building a setting that will exclude your traffic from model training while leaving the Platform fully functional. It is not built yet, and we will not describe it as though it were. Until it is available — target [OPT_OUT_SHIP_DATE] — you may request exclusion by writing to [PRIVACY_CONTACT_EMAIL], and we will give effect to it operationally.

Survival, and the limits of deletion

The licence in this clause is perpetual and irrevocable in respect of data already incorporated into a trained model, and survives termination of this agreement. This is not a land grab; it is a statement of what is technically true. A model that has been trained on data cannot be untrained. On termination or on a valid erasure request we will delete the underlying records, stop using them in future training, and exclude them from future corpora — but we cannot withdraw their influence from a model that already exists, and we will not promise that we can.

For all other purposes the licence ends when the relevant data is deleted in accordance with the Privacy Policy.

7.Intellectual property

1. 1We own the Platform, our models, our training data, and everything we have built. Nothing here transfers any of it to you. You get a limited, revocable, non-exclusive, non-transferable right to use the Platform under these Terms.
2. 2You own your Customer Data. Nothing here transfers it to us beyond the licence in section 6.
3. 3As between you and us, you own the Output generated from your requests, and may use it for your own purposes — subject to section 4, and subject to our right to use it under section 6.
4. 4Output is generated by statistical models. It may be wrong. Identical requests may produce different Output, and similar Output may be generated for other customers. We make no claim that Output is unique to you.
5. 5If you send us feedback or suggestions, we may use them freely and without obligation to you.
6. 6Our names, logos and marks are ours. Do not use them without permission, except to state factually that you use Kay-X.

8.Service availability and changes

1. 1The Platform is provided without a service level commitment. We have not yet published an availability target and you should not design a safety-critical system on the assumption of one.
2. 2Some requests hold a connection open while speech recognition and model inference run. There is currently no asynchronous or callback mode. Design your integration to tolerate latency and timeouts.
3. 3Rate limits and quotas apply per key. Rate limiting is currently enforced per running instance rather than globally, so effective limits may differ from the configured value.
4. 4There is currently no sandbox or test mode. Requests made while developing consume Credits and are treated as production traffic under section 6.
5. 5We may change, improve or replace the models behind the Platform at any time. We aim to keep the shape of API responses stable when we do, but model behaviour will change as models improve — that is the point of section 6.
6. 6We may add, change or discontinue features. If we discontinue something material we will give you [NOTICE_PERIOD_TERMS_CHANGE] notice where we reasonably can.
7. 7We may perform maintenance, and will try to do it at low-traffic times.

9.Confidentiality

Each party may receive non-public information from the other. Each will protect the other's confidential information with at least reasonable care, use it only for the purposes of this agreement, and disclose it only to people who need it and are bound to protect it. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law — in which case the recipient will give notice where it lawfully can.

10.Warranties and disclaimers

We warrant that we will provide the Platform with reasonable skill and care, and that we have the right to enter into this agreement.

Otherwise, and to the fullest extent permitted by law, the Platform is provided "as is" and we disclaim all other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

In particular: speech recognition, intent detection and translation are probabilistic. They will sometimes be wrong. A transcript may misrepresent what was said. An extracted amount or phone number may be incorrect. A translation may be inaccurate or lose meaning. The Platform reports its own confidence and asks the caller for clarification when it is uncertain, but that mechanism reduces error, it does not eliminate it.

11.Limitation of liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.

Subject to that, and to the fullest extent permitted by law: neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, business opportunity or data, however arising.

Subject to that, each party's total aggregate liability arising out of or in connection with this agreement is limited to [LIABILITY_CAP].

These limits do not apply to your obligation to pay amounts due, to your obligations under section 5, or to either party's indemnity obligations.

12.Indemnity

You will indemnify and hold us harmless against claims, losses and reasonable costs arising from: (a) your breach of section 4 or section 5; (b) any claim by an End User or a regulator that you collected or submitted data without a lawful basis or without proper notice; (c) your Customer Data infringing a third party's rights; or (d) your use of Output.

We will notify you of any claim, let you control the defence of it, and give you reasonable cooperation at your expense.

13.Term, suspension and termination

1. 1This agreement starts when you create an account and continues until terminated.
2. 2You may terminate at any time by closing your account. Unused Credits are not refunded.
3. 3We may terminate for convenience on [NOTICE_PERIOD_TERMS_CHANGE] notice. If we do, we will refund Credits you have bought and not used.
4. 4Either party may terminate immediately for material breach that is not remedied within 30 days of notice, or on the other's insolvency.
5. 5We may suspend immediately under section 4, for non-payment, or where continuing would expose us or an End User to material risk or legal liability.
6. 6On termination your access ends. We will delete or return your Customer Data in accordance with the Privacy Policy and [RETENTION_AFTER_TERMINATION], subject always to section 6 and to any records we must keep by law.
7. 7Sections 6, 7, 9, 10, 11, 12 and 14 survive termination.

14.General

1. 1Changes. We may amend these Terms. For material changes we will give at least [NOTICE_PERIOD_TERMS_CHANGE] notice by email or in the dashboard. Continuing to use the Platform after that is acceptance. If you do not accept, terminate and we will refund unused Credits.
2. 2Governing law. These Terms are governed by the laws of [GOVERNING_LAW].
3. 3Disputes. The parties submit to [DISPUTE_FORUM]. Both will try in good faith to resolve a dispute by discussion first.
4. 4Assignment. You may not assign without our written consent. We may assign to an affiliate or in connection with a merger or sale of the business.
5. 5Entire agreement. These Terms and the Privacy Policy are the whole agreement and replace anything said before.
6. 6Severability. If a provision is unenforceable, the rest stands.
7. 7No waiver. Not enforcing something once does not waive it.
8. 8No partnership. Nothing here creates a partnership, agency or employment relationship.
9. 9Force majeure. Neither party is liable for a failure caused by something genuinely beyond its reasonable control, which in our operating environment expressly includes sustained power or connectivity failure.
10. 10Notices. To you, at your account email. To us, at [SUPPORT_CONTACT_EMAIL] and [REGISTERED_ADDRESS].

15.Contact